Effective Date: 12 March 2026
At Finex Fab, we strive to provide high-quality garments and ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our Refund and Returns Policy below.
1. Return Eligibility
We accept returns under the following conditions:
- The return request must be made within 7 days of receiving the product.
- The product must be unused, unworn, and in its original condition.
- The product must include all original tags, packaging, and accessories.
- Proof of purchase or order confirmation must be provided.
Items that do not meet these conditions may not be eligible for return.
2. Non-Returnable Items
Certain items are not eligible for return or refund, including:
- Customized or made-to-order garments
- Products purchased during final sale or clearance offers
- Items that have been worn, washed, or altered
- Products without original tags or packaging
These items are considered final sale.
3. Return Process
To initiate a return, please contact our customer support team with your order details.
You can reach us through:
Email: hello@finexfab.com
Phone: +91 9100385911
Once your return request is approved, we will provide instructions for returning the product.
Customers may be responsible for return shipping costs unless the return is due to a damaged or incorrect item.
4. Refund Process
Once we receive and inspect the returned product, we will notify you regarding the approval of your refund.
If approved:
- Refunds will be processed to the original payment method.
- It may take 5–10 business days for the refund to reflect in your account depending on your payment provider.
5. Damaged or Incorrect Products
If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Photos of the product
- A brief description of the issue
We will arrange a replacement or refund as applicable.
6. Exchange Policy
We may offer exchanges for certain products based on availability.
If you would like to exchange an item for a different size or design, please contact us within 7 days of receiving the product.
Exchanges are subject to product availability.
7. Cancellation Policy
Orders may be canceled only if they have not yet been processed or shipped.
To request an order cancellation, please contact us as soon as possible after placing your order.
Once the order has been shipped, it cannot be canceled.
8. Contact Us
If you have any questions regarding our Refund and Returns Policy, please contact us:
Finex Fab
Address:
Hyderabad, Telangana, India
Phone:
+91 9100385911
Email:
hello@finexfab.com